Legal

Refund Policy

Last updated: August 2026

What this policy covers

This policy applies to paid purchases of "The Other Side" — a one-time digital decision report priced at US$1.99 (plus any applicable taxes). After payment, the report is generated and delivered to the email address you provide as a secure, re-openable link.

Digital goods are delivered immediately

Because the report is a digital product delivered automatically right after payment, and digital content cannot be physically "returned," purchases are generally non-refundable once the report link has been issued.

European consumers

If you are an EU/EEA consumer, the EU Consumer Rights Directive normally gives you 14 days to withdraw from a digital-content purchase. That right does not apply when you explicitly agree at checkout that delivery begins immediately and you waive the withdrawal right. By completing your purchase you confirm that agreement. Outside the EU/EEA, refunds are governed by the sections above.

When we do refund

We will issue a full refund if:

• You paid but never received the email or a working report link, and we cannot resolve it within 7 days; or
• The report link fails to load and we cannot provide a working alternative.

How to request a refund

Email contact@tossverse.com with your order ID or the email address you paid with. We respond within 7 days and process approved refunds within 14 days.

Disputes and chargebacks

If you have a problem with your purchase, please contact us before opening a dispute with your bank or card provider — we would rather fix it directly. Unfair chargebacks may result in the loss of access to your report.

Contact

Refund questions? Email contact@tossverse.com.